Accessibility Statement
Midocean University is committed to providing a website and digital services that can be accessed and used by all visitors, students, and staff, including persons with disabilities or those who require additional technical support.
The University works to improve the accessibility of its website and digital services in accordance, as far as possible, with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, which cover recommendations that help make digital content more usable for persons with disabilities.
Available Accessibility Features
The University seeks to provide the following features across its website and digital services:
- Support for screen readers.
- The ability to navigate the site using a keyboard.
- The use of clear headings and a well-structured page layout.
- Alternative text for important images wherever possible.
- Improved color contrast and text clarity.
- Compatibility with different screens, such as mobile phones and computers.
- Support for zooming in and out through the browser.
- Clear content in both Arabic and English wherever possible.
- Translation or text-based assistance when needed.
Conformance Status
Midocean University works continuously to review and improve digital accessibility. Some parts of the website, files, or digital services may still be under development or improvement in order to reach the best possible level of conformance with the WCAG standards.
If you experience any difficulty accessing specific content or using any of the website’s services, you can contact us so that we can provide assistance or a suitable alternative.
Technical Support Services for Persons with Disabilities
Midocean University provides technical support services to assist students and visitors with disabilities or those who face difficulties using the website or the digital systems.
Technical support services include the following:
- Assistance with accessing the website and the educational systems.
- Assistance with using the Student Information System.
- Assistance with using the e-learning platform.
- Support for users who rely on screen readers or assistive tools.
- Alternative guidance for accessing digital content.
- Receiving requests for disability-related technical accommodations.
- Following up on technical issues related to accessibility until they are resolved.
How to Request Support
To request help or report any problem or inquiry, you can contact us in writing or by using voice tickets. Please contact the technical support team through:
Support form: https://sis.midocean.edu.km/contact/create
Expected response time: within 2 to 3 business days
When contacting us, please clarify the following:
- The link to the page or service where the problem occurs.
- A description of the problem you are facing.
- The type of device and browser used.
The type of assistive tool used, if any, such as a screen reader.
